Transport

TRANSPORT/ FOR MEDICAL TREATMENT

We have a significant number of older people in our ranks and not all are computer literate. DVA, like many organisations, are increasing the availability of on-line functions to manage our lives. Rather than making life easy, this can impose difficulties. Fortunately, DVA still provide options, but many of these are not well known. Such is the case for transport.

DVA provide transport assistance for Gold and White card holders travelling to receive treatment within Australia. White card limitations re accepted conditions apply.

Assistance can be in the form of reimbursement for transport by your own arrangements (including use of private transport) or by using the “Booked car with driver” through DVA.

DVA arranged travel.

Some members are unable to easily arrange their own transport and for others, specific matters may make use of personal arrangements impractical. No matter! Making a booking for transport is easy. Yes! You talk to someone in Brisbane, but the system works and you get well-organised transport services. Mention your assistance dog if you have one.

The number to use is 1800 550 455 between 0800 and 1700 (local time).

Your health provider may be registered with DVA and be able to order transport for you. ASK! Otherwise, your authorised representative, health provider or medically required attendant can call DVA to make a booking on your behalf.

Travel after hours or on weekends, must be arranged with DVA during office hours. You will be given booking details, contact numbers and instructions when making the booking. However, if it is after (DVA) hours, you will need order the taxi, pay for the ride and apply for reimbursement.

Some important points for booked travel.

  • Be ready at the booked time, be polite and cooperative. Ask the driver for help if needed.
  • For the return trip, wait for the driver to find you – the first taxi to arrive may not be for you and using it could cause problems.
  • Do NOT pay and do NOT sign for anything (if the driver demands that you do; note the fare, take the driver’s details, note the number of the taxi and tell the driver you will report his demand. The company has the contract. If the driver continues to make demands, sit still and get him to call his base or the police.)
  • The contract is for delivery to your destination and if needed, have assistance entering the premises. Do not agree to being dropped off nearby as a driver convenience.

Reimbursement.

If you make your own arrangement for travel, you may apply for reimbursement by either completing form D0800 or by using your on-line MyService account.

The on-line system allows for 50 trips to be made. D0800 limits to two.

Claims must be submitted within 12 months of expenditure. Receipts for expenses over $30 must be kept for at least 4 months. (D0800 can be downloaded from DVA site, else ring and request copy).

Problems? Contact your Welfare Team.